Studio & Booking Policies

Booking & Retainer

A 25% non-refundable booking fee is required to reserve your session date and time. Your session is not considered booked until the booking fee has been received.

The remaining balance must be paid according to the terms provided at booking. The booking fee is applied toward the total cost of your session but is non-refundable in the event of cancellation.

Rescheduling & Cancellations

Sessions may be rescheduled with at least 7 days' notice. Your booking fee may be transferred to the new session date when proper notice is provided.

Rescheduling requests made less than 7 days before the session may result in the loss of the booking fee and require a new booking fee to reserve another date.

For outdoor sessions, we understand that weather can be unpredictable. If Photoluv determines that weather conditions are unsuitable or unsafe for the session, we will work with you to select a new date at no additional rescheduling cost.

Late Arrivals

Please arrive on time and ready for your scheduled session. Your session begins and ends at the originally reserved times.

Late arrival does not extend your session. Any time lost due to tardiness will be deducted from your scheduled photography time.

Arrivals of 30 minutes or more after the scheduled start time will be considered a cancellation, and the session will not be eligible for rescheduling under the original booking fee.

Studio Guests

Guests who are not participating in the session are not permitted in the studio unless approved in advance.

If you would like to bring someone with you, please let us know before your session.

Parents or guardians accompanying minors are, of course, permitted.

Participants & Additional People

Your package includes the number of participants specified in your booking. Please let us know in advance if you would like to add additional people to your session. Additional participant fees may apply depending on your package.

Hair, Makeup & Client Closet

Hair and makeup services, when available, may be provided by independent professional artists and may have separate booking, deposit, cancellation, and rescheduling policies.

Client closet pieces and rental dresses are subject to availability, sizing, and individual rental terms. Clients are responsible for excessive damage, loss, or staining beyond normal use.

Outdoor Locations & Permit Fees

Some outdoor locations, parks, venues, or private properties require photography permits, entrance fees, parking fees, or other location-related charges.

Unless specifically stated as included in your package, these costs are not included in the session price and are the client's responsibility. When required, Photoluv may obtain and pay the applicable photography permit or location fee on the client's behalf, and the cost will be added to the client's balance.

Editing & Retouching

Every final image is professionally edited according to the Photoluv style, including adjustments such as lighting, color, cropping, and standard portrait retouching.

At this time, Photoluv does not provide extreme body or facial alterations or editing intended to significantly change a person's natural appearance.

Requests for extensive or specialized editing outside of our standard retouching may be declined or subject to an additional fee.

Image Selection & Additional Images

The number of final edited digital images included depends on the package selected. When applicable, clients will receive a proofing gallery to select their included images.

Additional edited images may be available for purchase individually or as a bundle. Unedited or RAW files are not delivered.

Galleries & Delivery

Turnaround times vary depending on the type of session and can be 1-3 weeks.

Clients are responsible for downloading and safely backing up their final digital images before their online gallery expires. Photoluv cannot guarantee indefinite storage of galleries or image files.

Prints, Albums & Physical Products

Prints, albums, wall art, and other physical products are custom-made and may have separate production timelines.

Finished products may be picked up at Photoluv Studios. Shipping or delivery may be available for an additional fee.

Personal Items

Please keep track of your personal belongings during your session. Photoluv is not responsible for items that are lost, forgotten, or damaged at the studio or on location.

Respecting Our Space

We ask all clients and guests to treat the studio, furniture, props, wardrobe, equipment, and surrounding property with care. Clients may be responsible for damage caused by themselves, their children, or their approved guests beyond normal use.

Questions?

We want you to feel completely prepared before your session. If you have any questions about these policies, your package, location, wardrobe, prints, or anything else related to your experience, please reach out before your session.